It does this by tracking financial, operational, customer, and learning and growth metrics. The balanced scorecard was developed in the early 1990s by Dr. Robert Kaplan and Dr. David Norton as a way to help organizations translate their strategy into actionable measures.
A balanced scorecard is a performance management system that is used to track the progress of an organization towards its strategic objectives. It is a tool that helps organizations to measure their performance in four key areas: financial, customer, internal process, and learning and growth. The balanced scorecard helps organizations to identify which areas need improvement and to create strategies to improve their performance.
There are many benefits of using a Balanced Scorecard in human resources, including the following: